FAQs

What is bakhoor?

Bakhoor is traditional Arabic incense made from wood chips soaked in natural oils like oud, musk, and amber. When burned on a charcoal or electric burner, it releases a rich, long-lasting aroma used to scent homes, clothes, and gatherings.

How long does shipping take to the U.S & UK?

All orders are shipped from Saudi Arabia and typically arrive within 5–10 business days. A tracking number will be provided once your order ships.

Can I return my order?

Yes, we accept returns within 7 days of receiving your order. After 7 days, returns are still possible, but the customer covers the return shipping cost. Items must be unused and in original condition.

Is the bakhoor safe to use indoors?

Yes! Our bakhoor is made with high-quality ingredients and is safe for indoor use. Just make sure the area is ventilated and use a proper incense burner.

What is oud and why is it so special?

Oud is a rare and luxurious resin extracted from agarwood trees. Known as "liquid gold" in the fragrance world, it has a deep, woody, and slightly sweet aroma. Oud is highly valued for its richness, long-lasting scent, and cultural significance in Middle Eastern traditions.